Managing Pending Invitations in the ConstructConnect Platform User Management Portal

Use Pending Invitations to see everyone you've invited to join your organization, check where each invitation stands, and resend or withdraw invitations that haven't been accepted yet.

View Your Invitations

1. Log in to the User Management Portal (Accessing and Logging into the ConstructConnect Platform User Management Portal for more detailed information). 

2. Click the Users icon in the sidebar and select Pending Invitations.

The list shows each person's name, email address, invitation status, and the date the invitation was sent. Use the tools above the list to find what you need:

1. Search - find an invitation by name or email address.

2. Sort - order the list by name, email, status, or date.

3. Status - see where each invitation stands (described below).

Each invitation has one of these statuses:

• Active - The invitation is waiting for the person to accept. You can resend or withdraw it.

• Declined - The person turned down the invitation. Contact them before inviting them again. They may not want to leave their current organization, or may prefer you use a different email address.

• Expired - The invitation wasn't accepted in time and can no longer be used. This is a security precaution. Send a new invitation if the person still needs access.

• Inactive - You withdrew the invitation.

Once someone accepts, they leave this list and appear on the Users page with the role and licenses you chose when you invited them. You'll also get an email when someone accepts or declines. If any license couldn't be assigned, the email lets you know so you can assign it from the Users page.

Resend an Invitation

If someone can't find their invitation email, send it again.

1. Check the box next to the person's name. You can select more than one invitation.

2. Click Actions and select Resend Invitation.

3. Confirm when prompted. A message lets you know whether the email was sent.

Only Active invitations can be selected.

Withdraw an Invitation

Withdraw an invitation if it was sent to the wrong address or the person no longer needs access.

1. Check the box next to the person's name. You can select more than one invitation.

2. Click Actions and select Withdraw Invitation.

3. Confirm when prompted.

The invitation's status changes to Inactive, and the person can no longer use it to join your organization.

Send a New Invitation

To invite someone new, or to invite someone whose invitation was declined or expired, click Invite New User.

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