Getting Help and Support is just a phone call e-mail or click away!
Includes: On-Screen Takeoff/Digital Production Control, Quick Bid, PlanSwift, QuoteSoft, and ConstructConnect Takeoff.
Looking for help with ConstructConnect’s web apps like Project Intelligence, Bid Center, Document Viewer, Bid Management, or Insight? See Getting Help with ConstructConnect's Platform.
Many user questions (How to's) can be answered in each product's Training Videos and User Guides (see the main page where you can select a product for tailored support). Training Videos and User Guide links are available on the Getting Started tab in each takeoff application and under the Help or "Me" menus, and included in Related Articles, for your convenience.
Select your product to get in touch with the appropriate specialists here at ConstructConnect:
Cases are worked in the order they are received. You should expect a response within 24 hours (business days). If this is an emergency, please call.
PlanSwift
There are several ways you can contact PlanSwift:
- You can give us a call at 888-752-6794, option 2. If you're calling about a simple issue such as activation, one of our customer care specialists can take of you right away. If your issue is more involved, we'll open a case and have a technical support rep follow up. We work all cases in the order they are received (follow up times vary but we will get back to you as soon as possible).
- You can send an e-mail to: support@planswift.com.. Please include:
- Your full name
- Your Company Name
- Your issue/concern and when it started happening
- How you would like to be contacted (phone or e-mail) (If you want us to call you, let us know the best times to reach you. To ensure that you receive our email response, please add "support@planswift.com" to your email contact list or safe senders list.))
Business Hours
PlanSwift Support representatives are available to help you Monday - Friday 6 am - 6 pm (MST).
QuoteSoft
Support Phone: 458-207-0551 (Alt Phone: 1-800-813-7020)
Support Hours
QuoteSoft Support hours are from 6:30 a.m. to 3:30 p.m. Pacific Time, Monday through Friday.
ConstructConnect Takeoff, On-Screen Takeoff, Quick Bid, or Digital Production Control
Submit a Web Case
Just click the button below...
or type "https://www.constructconnect.com/contact-us/takeoff-support/" in your Internet browser
This opens the Takeoff Support/Customer Care page.
Provide as much detail as possible using the form on that page. Include your daytime contact information.
Send an e-mail
Send an e-mail to: techsupport@constructconnect.com
Please include:
- Your full name
- Your Company Name
- The Product about which you are contacting us
- Your issue/concern and when it started happening
- How you would like to be contacted (phone or e-mail)
Urgent Technical Support Issue?
Typically, we get back to you within an hour or so, however if you need immediate assistance call us right away.
ConstructConnect Takeoff, On-Screen Takeoff, Quick Bid, and Digital Production Control Support:
U.S. toll free: 866-689-5687
International Support Numbers:
Australia: 1800 460 836
South Africa: 0800 983 777
United Kingdom: 0800 404 7754
New Zealand: 0800 453 050
All other countries use standard international dialing: 1 (281) 297-9000 option "1".
Business Hours
Sunday 5:00PM thru Friday 10:00PM Central Time
Existing Issue (You have an open Case and are already working with someone)
If you are working with someone at ConstructConnect already to ensure you get in touch with the correct person:
- Please reply to the last Case e-mail you received or
- Call the phone number you originally used and refer to your case number we'll make sure you get to the right party
Remote Control
If the agent you're working with asks you to join a remote session click this button...
https://secure.logmeinrescue.com/Customer/Code.aspx
You need the code the Technical Support Representative provides you to join the remote session.